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What We Do

IV Info-Tech provides comprehensive IT strategy planning, consulting, and managing services. You can start with an IT consultation, during which our IT consultants will evaluate your business to find the best IT solutions. With managed IT services, IV Info-Tech can take care of your new tech deployment as well. All you have to do is get in touch with IV Info-Tech and an IT expert can take care of the rest.


Professional IT Services & Technology Consulting

IT consultants provide strategic advice. Their primary goal is helping your organization use technology and IT resources to reach your strategic business goals. IT consultants solve IT problems. Common IT consulting services include:

  • IT strategy and planning
  • IT assessments
  • Security risk assessments
  • Governance, risk, and compliance
  • Cloud and data migration planning
  • Business continuity and disaster recovery planning
  • IT budgeting

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What Is It You Are Looking For?

What Are Help Desk Services?

Your IT help desk should be a true technology partner, assisting your business and employees anytime IT needs arise. From answering questions and troubleshooting problems to helping you prepare for new changes in tech, your help desk partner should be the resource you turn to whenever you need some support.

What Is a Help Desk?

An IT help desk is staffed by a team of technicians for the purpose of providing support to your internal users. A remote help desk should provide employees with easily accessible, accurate, and quick IT support.

How Do IT Strategy Services Work?


What is strategy consulting? You might be confused about what exactly an IT strategy is. Below, we break down the key components of an effective IT strategy to help you understand how IV Info-Tech can help your business:

  • Budgeting: There are many components to running an effective IT strategy, which means you need a strong budget in place. IV Info-Tech can help you create a budget that works for your business and its needs, so you can allocate resources to IT professionals, maintenance of systems, and more.
  • IT Service Management: IT service management involves making decisions about how IT services are delivered and who delivers them. IT service management can be handled by in-house IT talent or outsourced.
  • IT Infrastructure: Infrastructure includes the software and hardware you use, such as operating systems, databases, cloud services, and more.
  • Security and Compliance: IT regulations are created to make sure every company is keeping its customers safe. Staying compliant is a crucial part of protecting your company from data breaches and cyberattacks, but it can also help protect you from the fines that you may incur if you’re not compliant.
  • IT Personnel Management: You need the right team to deploy your IT strategy, so building and managing a talented IT team is an essential part of IT strategy planning.


These individual parts are all equally important components of how to develop an effective IT strategy that guides your business. With a budget, infrastructure, and the right personnel, you can deploy your IT strategy to bring your business to the next level.

Help Desk Outsourcing Benefits

There are many reasons to choose an outsourced help desk for your IT support, from improving the closing rates on your tickets to saving your business time and money. Here are a few of the biggest benefits you’ll enjoy by outsourcing your help desk services.

1. Save Money on IT Support

Outsourcing your help desk support is one of the best ways to save money on these services. Unlike internal hires, which in addition to salary come with overhead expenses like training, benefits, and equipment, your outsourced support comes at a much lower cost.

Help desks also tend to have high turnover rates. For an internal team, that can mean perpetually spending money on recruitment and hiring. When you outsource these services, however, you’ll always have expert support at your fingertips.

2. Greater Efficiency

Your internal IT staff probably wears many hats. Some days they’re taking support tickets, while others they’re trying to manage new software or product rollouts. Unfortunately, this creates a situation where nothing gets their full attention and in turn slows everything down.

When you outsource your IT help desk services, you get a team that’s fully dedicated to providing support. It also frees up the rest of your internal team to focus on strategic initiatives without the distraction of providing user support.

3. Better Cybersecurity

Cyberattacks are on the rise, and these threats are constantly evolving in sophistication. Does your internal IT team have the time to keep up? Or are they so busy with day-to-day operations they can’t keep up with new cybersecurity trainings?

When you outsource your help desk services, you’ll enjoy the benefits of working with a support team who understands state-of-the-art cybersecurity protocols. Your company will be safer, and so will your users.

4. Support for Hybrid and Remote Workers

These days, companies are more flexible than ever before, offering employees the option of hybrid or fully remote work. While these options are great for your people, they also come with a whole host of unique challenges that require support.

Rather than reduce your employees’ working options, you can outsource your help desk services to ensure everyone gets the help that they need. The results are happier workers and better productivity for your business.


5. Relief for Your IT Experts

Chances are that your IT team is full of technical experts, each of whom offers a unique set of skills. But when these individuals have to field support calls all day, they can’t do the jobs that you hired them for.

One of the best ways to provide them relief is to outsource your help desk services. This allows your internal team to get back to what they’re best at and to stay aligned to your top business priorities. Let your experts be experts, and leave the help desk services to your outsourced support.


With the rapid changes in IT and technology, strategic planning is key to developing an IT strategy that works for your business. As one of the top IT consulting services, IV Info-Tech can help you remain up-to-date with the latest IT best practices to get the most out of your business. IV Info-Tech stays abreast of the latest developments in IT strategy, IT budgeting, and risk assessment and compliance, helping you to develop an IT strategic plan that aligns with your business. Here are some of the IT strategy consulting services IV Info-Tech offers:

  • Helping companies undergo digital transformation to become more efficient
  • IT budgeting
  • IT assessments
  • Security risk assessments
  • Cloud & data migration
  • Governance, risk & compliance
  • Cloud solutions


The Benefits of Having IT Strategy Services

IT strategic consulting can help you create a comprehensive IT strategy plan even if you don’t have experience with IT. When you work with IT strategy consultants, you can easily align your IT strategy with your business plan.

Control Costs

A strong IT strategy can help you identify hardware and software needs, allowing you to plan your budget around the upgrades you need to make. For example, you can identify a problem with your servers well before it materializes, so you can budget for new servers ahead of time. When it comes time to invest in new hardware or software, you won’t be surprised by the bill.

Controlling costs is an essential part of realizing your business plan. The more you can plan ahead and create budgets for hardware and software upgrades in the future, the better you can control your finances.

Identify Risk

From cyberattacks to data breaches, there are several potential risks that IT strategy consultants can help you avoid. Bolstering your IT is one of the best things you can do if you want to protect your business from digital threats.

An IT strategy consultant can take the time to thoroughly inspect your business to identify any potential risks, whether that’s a database or an out-of-date operating system. The sooner you identify a potential security risk, the less likely you are to fall victim to a data breach or cyberattack.

Set a Budget

Budgeting helps you avoid overspending in all areas of business, but it’s especially important when it comes to your IT strategy. Investing in IT upgrades can get expensive quickly, but IT strategy consulting helps you get a better understanding of how much you need to spend to strengthen your IT strategy. A well-crafted IT strategy will include everything you need to budget for in the coming years, so you can perfect your IT strategy plan without breaking the bank.

Streamline Operations

Speed and efficiency are important when you’re dealing with cyber threats, and IT strategy services can help you streamline operations. When you have a thorough IT strategy in place, you know exactly what to do when there’s a threat or breach. You can also reduce IT support response times, which is something your customers will appreciate. Streamlining IT operations means you save time and money.

Improve Decision-Making

When there’s an immediate threat, and you have to make a quick decision, making the right call isn’t always easy. IT strategy planning allows you to create a plan for any scenario that may occur, so you’re prepared for any situation. This is especially important with time-sensitive issues such as data breaches. Forming an IT strategy helps you stay prepared for any potential threat.

Resolve Bottlenecks

When you’re installing new software or hardware, you need trained IT personnel on deck. If you don’t have the IT personnel to install new hardware or fix technology issues that interrupt business operations, you can end up with bottlenecks that disrupt productivity.

IT strategy and planning help resolve roadblocks by allowing you to plan ahead. If you’re deploying new technology or making a change to your IT strategy, our team can help create a plan to ensure it doesn’t interrupt your business.

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